About Us
This web site is owned and operated by Davora Ltd. Pili Pala is a brand owned and operated by Davora Ltd.
Our Contact details:
Davora Ltd
135 Heaton Moor Road
Stockport
Cheshire
SK4 4HY
United Kingdom
Phone: 0161 641 0655
Email: sales@davora.co.uk
VAT Reg No: GB 834 6163 27
Company number: 04966565
Making a purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. All transactions are conducted in British Pounds / Sterling. Your credit card company will convert the amount to your local currency.
We accept payment by credit or debit card.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All illustrations, designs and general descriptions on this site are for guidance only and approximate representations of size, colour, style and other attributes, and shall not be binding to Davora Ltd. All designs are copyright Davora Ltd. By placing an order on the website you agree not to infringe this copyright by any means.
Davora Ltd reserves the right to reject any order received.
Remittance Terms: Unless otherwise agreed with us in writing, all payments must be received in full and cleared before title to the goods is transferred from Davora Ltd to you.
Shipping and Handling
UK DELIVERY ONLY
We only deliver to the UK. If you wish to purchase for delivery outside the UK, please order from www.davora.co.uk.
FREE DELIVERY
Delivery for order placed on our website is FREE! We deliver via Royal Mail Second Class Post. This service is not tracked, and we are not able to provide a proof of postage.
For more delivery options, please order from our parent site www.davora.co.uk.
Delivery Timescales
In most cases your order will be delivered within a few days. However please allow 14 days for delivery. Davora Ltd will not be held responsible for late deliveries outside its control howsoever caused. By accepting these terms and conditions you accept that Davora Ltd has no influence or control over Royal Mail or any other delivery service providers.
In the unlikely event that we fail to deliver, other than reasons beyond our reasonable control or customer fault, our liability will be limited to the total invoice value.
You must inform us within two working days of receiving the dispatch notice if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added (included in the price).
Payment Security
We use a third party payment service provider, Stripe, to take credit card payments. When the order is placed at our website, credit card numbers are encrypted using at least 128 bit encryption. The service provider uses secure SSL technology to keep your card details safe. Davora Limited does NOT directly receive or store any card details in any format.
Guarantee
All of our products come with a 14 day money back guarantee if damaged before they reach you. If a product is unsuitable for the purpose for which you bought it, we will give you a refund provided the items are unopened and undamaged. Please contact us in case of a return.
Privacy Policy
Please visit our Privacy Policy on our parent website. The privacy policy is company wide and will apply to all orders placed on the Pili Pala website.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.
Consumer orders (placed on this website or via phone or e-mail)
You are entitled to cancel your order and return the goods within 14 days for a full refund, limited to a maximum of the total invoice value. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or incorrectly described.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time.
Anti-slavery Statement
Davora Ltd is committed to ensuring that there is no modern slavery or human trafficking within any part of our business, including all supply chains, distribution channels or any part of our business activities. We are committed to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking do not exist within our organisation.